1 What Information Do We Collect?
We collect information that you provide directly to us when you interact with our website or contact us about our services. This may include:
- Personal identifiers: Your full name, organization or company name.
- Contact details: Email address, phone number, mobile number, and physical or postal address.
- Technical data: IP address, browser type, device type, and operating system.
- Project-related information: Details about your project requirements, budget, and timelines submitted via our contact or quote forms.
- Communication records: Emails, messages, and other correspondence exchanged between you and our team.
2 How Do We Collect Information?
We may collect your personal information through the following means:
- Website forms: Our Contact Us form, Quote Request form, or any other interactive form on our website.
- Email and phone: When you contact us directly via email at info@synexistechsolution.com.np or by phone at (+977) 9822783779.
- In-person meetings: When you meet with a representative of Synexis Tech Solution at a business event, conference, or promotional activity.
- Cookies and tracking technologies: Our website may use cookies, web beacons, and similar technologies to collect usage data automatically. See Section 7 for details.
- Third-party referrals: Occasionally, information may be shared with us by business partners or referrals with your consent.
3 Why Do We Collect Information?
When we ask for your personal information, our primary goal is to provide you with a professional, prompt, and personalized service. Specifically, we collect information to:
- Respond to your inquiries, quote requests, and support questions.
- Provide, manage, and improve our IT and digital services.
- Communicate project updates, timelines, and deliverables.
- Send invoices, payment reminders, and business-related correspondence.
- Analyze website usage to improve user experience and content.
- Comply with legal obligations under the laws of Nepal.
4 How We Use Your Personal Information
We may use your personal information for the following purposes:
- Service delivery: To fulfill the services you have requested or contracted with us.
- Communication: To contact you via email, phone, or messaging platforms regarding your project or our services.
- Marketing: To send you newsletters, service updates, promotional materials, or event invitations — only where you have indicated your consent or where permitted by law. You may opt out at any time.
- Business operations: For internal record-keeping, accounting, and operational management.
- Legal compliance: To comply with applicable laws and regulations of Nepal, including the Individual Privacy Act, 2075 (2018).
5 Sharing Your Information
Synexis Tech Solution Pvt. Ltd. treats your personal information with strict confidentiality. We may share your information in the following limited circumstances:
- Within our company: With team members and internal staff who need access to it in order to deliver services to you.
- Trusted subcontractors: We may share your information with freelancers, subcontractors, or suppliers who assist us in delivering services. All such parties are bound by confidentiality obligations and are not permitted to use your data for any other purpose.
- Legal requirements: We reserve the right to disclose your information if required by law, court order, or regulatory authority in Nepal, or to protect the rights, property, or safety of Synexis Tech Solution, our clients, or the public.
- Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
6 Data Storage and Security
Synexis Tech Solution Pvt. Ltd. is committed to ensuring the security of your personal information. We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
- Data shared with us is stored on secure systems with restricted access.
- We use industry-standard encryption for sensitive data transmitted online.
- Access to personal data is limited to authorized personnel only.
- We regularly review our security practices to ensure ongoing protection.
While we take all reasonable steps to protect your information, no method of transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately at info@synexistechsolution.com.np.
7 Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Understand user behavior
You can choose to disable cookies through your browser settings.
8 Third-Party Links and Services
Our website may contain links to third-party websites or integrate third-party services (such as Google Maps, social media platforms, or payment gateways). These third-party services have their own privacy policies, which we do not control.
Synexis Tech Solution Pvt. Ltd. is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you use.
9 Your Rights
Under the Individual Privacy Act, 2075 (2018) of Nepal, you have the following rights regarding your personal data held by us:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to correction: You may request that we correct any inaccurate or incomplete information.
- Right to deletion: You may request that we delete your personal data, subject to our legal obligations to retain certain records.
- Right to object: You may object to the processing of your personal data for marketing purposes.
- Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us at info@synexistechsolution.com.np. We will respond to your request within a reasonable timeframe.
10 Children's Privacy
Our website and services are intended for use by businesses and adults. We do not knowingly collect personal information from children under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.
11 Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors determining retention periods include:
- The duration of our business relationship with you.
- Legal obligations to retain records (e.g., tax and accounting records).
- Resolution of disputes or enforcement of agreements.
When personal data is no longer needed, we take reasonable steps to securely delete or anonymize it.
12 Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Nepal, in particular the Individual Privacy Act, 2075 (2018) and the Electronic Transactions Act, 2063 (2008). Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Lalitpur / Kathmandu, Nepal.
13 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
14 Consent
By using our website, you agree to this Privacy Policy.
15 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
This Privacy Policy is intended as a general framework compliant with the laws of Nepal. Synexis Tech Solution Pvt. Ltd. recommends consulting a qualified legal practitioner for specific legal advice.